SERVPRO of Waterbury Employee Photos

female employee with black hair and a big smile

Laurie Maffeo

Laurie (Art) wears many hats being the Owner's Assistant, Marketing Assistant, and Accounts Receivable at SERVPRO of Waterbury since December 2014. She studied at Central Connecticut State University, where she majored in Media Arts.  Her biggest asset is her friendly, organized and efficient work ethic. Her Go-Getter mentality is exactly how she plans to reach her goals of increasing revenue & morale here at SERVPRO. In her free time, Laurie enjoys painting, refinishing furniture, and spending time with her family.  “Tomorrow belongs to those who can hear it coming.” -David Bowie  #TEAMRANDOLPH

male posing with a tie and jacket

Tommy Burke

Tommy Burke



Tommy is our General Manager at SERVPRO of Waterbury. He has been part of our team since April 2014. His extensive training and experience (he also worked 11 years for two other companies) in the restoration industry bear listing. Listed are some of his many accomplishments and accreditations--from many states and locales.

  • WRT-water damage restoration technician
  • ASD-applied structural drying technician
  • Commercial Drying Specialist
  • FSRT-fire and smoke damage restoration technician
  • Journeyman textile cleaner, fire and smoke, water restores, master fire and smoke restores
  • Certified Mold and licensed
  • Biohazardous Recovery Tech
  • Health & Safety
  • OCT-odor control technician
  • CCT-carpet cleaning technician
  • Carpet repair and reinstallation
  • UFC-upholstery and fabric cleaning


Tommy says it is great to be part of a group engaged in teamwork. Armed with his bona fides, his goal is to train our team continually with innovative methods that generate the best customer service possible. Not surprisingly, Tommy's talents and interests outside of SERVPRO are--Talking About Work! His favorite quote is, "Those who fail to plan, plan to fail."  #TEAMRANDOLPH

employee in a black logo SERVPRO jacket, posing

Andrei Huertas

Andrei has been a Production Manager at SERVPRO of Waterbury dating back to December 2006. He started his work experience in general construction, and for many years now in the restoration industry. Andrei is accredited in Applied Structural Drying (ASD), Water Damage Restoration (WRT), Carpet Cleaning (CCT), and Applied Microbial Remediation (AMRT.) Andrei strives to improve his management skills for providing our customers with the best possible service. Being bilingual, Andrei communicates in Spanish with some of our customers. His favorite motivational quote is "No dejes para manana lo que puedes hacer hoy." Don't wait for tomorrow what you can accomplish today." In his free time, Andrei loves to play soccer, fish, and enjoy time with his familia. Dedication and hard work, pay off" #TEAM RANDOLPH

posing male, blue shirt, bald on top

Jerry Kotlarz

Jerry has been our Office Controller at SERVPRO of Waterbury since September 2008. Before starting his career here at SERVPRO, Jerry was in Automotive Finance Management. He embraces new technologies and is always looking to improve/simplify the way we do things. Jerry's Tech knowledge and skills are a big asset to the team. "If you can't find the time to do it right the first time... how will you find the time to do it again?" #TEAMRANDOLPH

female employee posing with a white top and black sweater

Holly Jendrzewski

Holly is our Account Manager here at SERVPRO of Waterbury. She has kept the books since March of 2020. Before joining our SERVPRO family, Holly worked at Verizon for about nine years. Holly relishes working with the office staff, reps, management, and all our production technicians. The chance to assist people in a more untraditional way inspires Holly as she strives to help our SERVPRO brand grow, grow, grow. When not at work, she embraces being a mom, kickboxing, and cooking.
#TEAMRANDOLPH

employee posing in a black cap and SERVPRO logo hoodie

Nick Mousch

Nick joined SERVPRO of Waterbury in November 2015 and has developed his talents into becoming a Production Manager. He had experience as a Food Service manager, which helped him to sharpen his skills in communication and customer service. Nick can drive a forklift, is accredited by the IICRC in many restoration categories along with being ServSafe trained, and is DryBook knowledgeable. Nick endeavors to learn as much as he can to help others, including his fellow workers at "Team Randolph." He likes to hang with friends, enjoys stand-up comedy and the challenge of a good board or video game. Nick's favorite motivational quote is "With great power comes great responsibility." -- Uncle Ben

Franklin Ocana

Franklin is an Assistant Crew Chief/Technician at SERVPRO of Waterbury. He studied at Porter and Chester Institute of Branford, CT and Gateway Community College before starting his career at SERVPRO. Franklin is now Certified in Water Damage, Safety Requirements and Dash. He is a hard working team member who pays attention to every detail and is always looking to better himself and be able to handle any situation no matter how stressful. Outside of work Franklin likes to help the less fortunate and donate food, clothes etc. "The harder I work, the less tired I feel" #TEAMRANDOLPH

White middle-aged male with light hair and a broad smile wearing spectacles and striped, button-down shirt

John Fitzgerald

John's title is Sales and Marketing Representative, but he has made his primary focus seeing that our customers receive good service. We give John access to information about each job and empower him with broad latitude to resolve customer concerns. Consider him a primary contact if you have questions or concerns about your job. He will get answers to your questions and see to your needs.