SERVPRO of Waterbury Employee Photos

female employee with black hair and a big smile

Laurie Maffeo

Laurie (Art) wears many hats being the Owner's Assistant, Marketing Assistant, and Accounts Receivable at SERVPRO of Waterbury since December 2014. She studied at Central Connecticut State University, where she majored in Media Arts.  Her biggest asset is her friendly, organized and efficient work ethic. Her Go-Getter mentality is exactly how she plans to reach her goals of increasing revenue & morale here at SERVPRO. In her free time, Laurie enjoys painting, refinishing furniture, and spending time with her family.  “Tomorrow belongs to those who can hear it coming.” -David Bowie  

male employee wearing a tan shirt

Tommy Burke

Tommy is one of our fantastic Production Managers at SERVPRO of Waterbury. He has been part of our team since April 2014. His extensive training and experience (he also worked 11 years for two other companies) in the restoration industry bear listing. Here are some of his many accomplishments and accreditations--from many states and locales.

  • WRT-water damage restoration technician
  • ASD-applied structural drying technician
  • Commercial Drying Specialist
  • FSRT-fire and smoke damage restoration technician
  • Journeyman textile cleaner, fire and smoke, water restores, master fire and smoke restores
  • Certified Mold and licensed
  • Biohazardous Recovery Tech
  • Health & Safety
  • OCT-odor control technician
  • CCT-carpet cleaning technician
  • Carpet repair and reinstallation
  • UFC-upholstery and fabric cleaning

Tommy says it is great to be part of a group engaged in teamwork. Armed with his bona fides, his goal is to help train our team continually with innovative methods that generate the best customer service possible. Not surprisingly, Tommy's talents and interests outside of SERVPRO are--Talking About Work! His favorite quote is, "Those who fail to plan, plan to fail."  

employee in a black logo SERVPRO jacket, posing

Andrei Huertas

Andrei has been a Production Manager at SERVPRO of Waterbury dating back to December 2006. He began his work experience in general construction and the restoration industry many years ago. Andrei is accredited in Applied Structural Drying (ASD), Water Damage Restoration (WRT), Carpet Cleaning (CCT), and Applied Microbial Remediation (AMRT.) Andrei strives to improve his management skills for providing our customers with the best possible service. Being bilingual, Andrei communicates in Spanish with some of our customers. He seeks new ideas to keep up with evolving technologies in the metaverse. Andrei loves to play soccer, fish, swim, and spend time with his son. Andrei's favorite motivational quote is, "be the best version of yourself today; the future is not promised."

posing male, black shirt, bald on top

Jerry Kotlarz

Jerry has been our Office Controller at SERVPRO of Waterbury since September 2008. Before starting his career here at SERVPRO, Jerry was in Automotive Finance Management. He embraces new technologies and is always looking to improve/simplify the way we do things. Jerry's Tech knowledge and skills are a big asset to the team. "If you can't find the time to do it right the first time... how will you find the time to do it again?" 

female employee posing with a white top and black sweater

Holly Jendrzewski

Holly is the Marketing Manager of SERVPRO of Waterbury. She joined our team in March of 2020. Before joining our SERVPRO family, Holly worked at Verizon for about nine years. Holly relishes working with the office staff, reps, management, and all our production technicians. The chance to assist people in a more untraditional way inspires Holly as she strives to help our SERVPRO brand grow, grow, grow. When not at work, she embraces being a mom, kickboxing, and cooking.

employee posing in a black cap and SERVPRO logo hoodie

Nick Mousch

Nick joined SERVPRO of Waterbury in November 2015 and has developed his talents into becoming a Production Manager. He had experience as a Food Service Manager, which helped him to sharpen his skills in communication and customer service. Nick can drive a forklift and is accredited by the IICRC as a WRT and AMRT applied microbial remediation technician. He is ServSafe trained and is DryBook knowledgeable, including Xactimate software. Nick endeavors to learn as much as he can to help others, including his fellow workers at SERVPRO. He likes spending time with friends, enjoys stand-up comedy, good food, and challenging board or video games. Nick's favorite motivational quote is, "If you do what you've always done, you'll get what you've always gotten." Tony Robbins

male employee, light beard and short hair, SERVPRO sweater

Derek Schachter

Derek has been a member of SERVPRO of Waterbury since August 2018 and is now our Compliance Specialist and Job File Coordinator. Derek is a certified WRT water damage restoration technician from the IICRC. He enjoys working in a fair and organized management environment and has a goal of more autonomous project management and eliminating administrative responsibilities. Derek graduated from BU Boston University and collects vinyl records. He also enjoys watching television, movies, and cooking. His favorite motivation quote is from Gandi--"Be the change you wish to see in the world."

Female, black outfit smiling and wearing glasses

Kristin Kline

Kristin has been the Operations Manager at SERVPRO of Waterbury since Dec. 2018. She began her career as a receptionist in 2009. Kristin has honed her office skills and job knowledge of the restoration industry throughout the years.
    •    Owners Assistant in 2010
    •    Assistant Office Manager in Jan 2013
    •    Office Manager December 2015
    •    Operations Manager December 2018
 She is proficient in Xactimate software and is especially excited about learning from her office and production team members. She enjoys learning something new every day, always broadening her perspectives. Kristin endeavors to make all around her more successful, including herself.

When not in the office or the field, Kristin has many talents and hobbies:
    •    Making/decorating cakes
    •    Watching all levels of hockey
    •    Reading
    •    General crafts (painting and clay work)
    •    Beach
    •    Enjoying time with her nephews

Kristin is a driving force for our company and states that "Leadership is not about being the best. Leadership is about making everyone else better."

Kristin's favorite motivation quote sums up her value at our company--"Leadership is not about being the best. Leadership is about making everyone else better."

male posing in blue SERVPRO shirt, light beard

Peter Demarco

Peter has been our Operations Supervisor at SERVPRO of Waterbury since February 2021. He has 30 years of experience in the home furnishings industry in sales. Peter is a master with the Xactimate software to set up estimates and customer accounts. Every day is a new situation, and the ability to help our neighbors during traumatic times provides great satisfaction. Peter enjoys cooking, and his favorite quote is from Winston Churchhill, "Success is not final, failure is not fatal. It is the courage to continue that counts."

female in SERVPRO black jacket posing

Briana Pascale

Briana joined our SERVPRO of Waterbury team as a Customer service rep in November 2021. She is excited to use her car dealership experience in the service department to assist inquiries from potential customers in our service area. She is impressed by our office staff, sales reps, and production crews and is learning as she goes. When not at work, Briana enjoys stand-up comedy with Nick and hanging out with friends. She has a nail kit set at home and enjoys doing her nails and those of her friends. She has a cherished quote, "Our greatest glory is not in never falling but rising every time we fall."

male tech posing in black servpro shirt

Mikey Perez

Mikey is a Production Technician at SERVPRO of Waterbury, starting in January 2022. His experience as a firefighter / IMTT-safety tech amplifies his dedication to performance. He has secured multiple certifications in this field, a few being: Hazmat Technician, CPR, BIS< First-Aid, and AED. Mikey is impressed with the teamwork and the excellent working environment at SERVPRO. He plans to develop restoration skill sets and move up the ladder of command. Mikey is already a huge asset to our workforce. Mikey likes to engage in automotive repairs when not at work, and his favorite quote from ROCKY is, "That ain't you."

male tech, glasses, beard wearing a servpro hoodie

Henry Rosario

Henry has been a Production Technician at SERVPRO of Waterbury since January 2022. He left Rite Aid to contribute and learn about the cleanup and restoration industry. He grows more each day in his job skills and is a valuable member of our service crew. Henry can be found at the gym, biking around town, or at home, reading when not at work.

male tech portrait in black hat and servpro shirt

Felipe Rodriquez

Felipe has been at SERVPRO of Waterbury since August 2013. He is our equipment supervisor and is skilled at maintenance, having also worked at Disney World. He enjoys repairing our extensive inventory of equipment. Felipe is IICRC certified for water damage (WRT) and carpet cleaning (CCT.) His goal is to work at the corporation, and when not on the job, he enjoys photography.

male employee with a black bandanna and shirt

John Crosby

John has been a Crew Chief & Water Damage Technician at SERVPRO of Waterbury since April 2015. He started his career in construction and has since worked his way to being certified at In House Water Specialist Training, Blood Pathogen, and Pack & Moving here at SERVPRO. John is a very motivated member of our crew with the goal to work in our Marketing Department one day. Outside of work, John is a songwriter/ musician. " If you ain't living on the edge, then you're taking up too much space."